When Hailey Wolfe talks about her career at the Federal Bureau of Investigation (FBI), you can hear her passion immediately—this is someone whose insights into best practices were built case by case. With more than 11 years at the FBI, Hailey built her career supporting complex investigations, assessing threats, and turning fragments of information into actionable intelligence. Today, she brings that same intelligence-led perspective to her new role as Customer Success Manager at Chorus Intelligence.
Her journey to Chorus didn’t start with a job application—it started on the front lines.
Discovery & First Impressions
Hailey first heard about the Chorus Intelligence Suite (CIS) the way many great tools are discovered: through a trusted colleague. Her colleague at a Fusion Center shared their experience piloting the CIS, emphasizing how quickly it became mission-critical to their work. Naturally, Hailey paid attention.
At the time, Hailey had just transitioned into supporting a Threat Assessment and Threat Management (TATM) program after more than 10 years at the FBI. TATM involves systematically assessing potential threats and evaluating behavioral and situational risk factors to identify individuals who may pose a concern and guide appropriate intervention strategies. When appropriate, this work involved comprehensive open-source intelligence (OSINT) collection and social media analysis—often beginning with little more than a username, phone number, or email address. She recognized the need for a unified solution that would enable her to assess threats, identify indicators of risk, and preserve intelligence in a defensible, organized manner—ultimately improving both the efficiency and effectiveness of her work. She thought immediately of the Chorus Intelligence Suite (CIS).
What made the CIS stand out wasn’t just one feature—it was the realization that everything she needed lived in a single platform. OSINT, social media exploitation, data preservation, network analysis, link chart capability, metadata capture, and courtroom-ready reporting were no longer scattered across tools. For Hailey, the value was proven from the start.
Life as a Chorus Customer
From the very beginning, Hailey was impressed—not only by the software, but by the people behind it. The Chorus team addressed her data and exploitation challenges head-on, helping her work faster and more effectively under pressure. The team’s responsiveness and willingness to listen made a lasting impression.
“The collaboration felt like a true partnership,” Hailey recalls. “They weren’t just providing support—they were genuinely invested in how I was using the platform and how it could be improved.”
One-on-one training sessions gave her early insight into where the platform was headed, and user feedback was clearly shaping the product’s evolution. Compared to other tools she had used throughout her FBI career, there was simply no comparison—Chorus consolidated critical capabilities into one workflow, dramatically strengthening outcomes, especially in social media exploitation and link analysis.
Real Impact in the Field
During her time at FBI Boston, Hailey leveraged the CIS to advance her work at the FBI and support local law enforcement partners. The platform’s analytical tools accelerated the process, allowing her to produce actionable intelligence that informed real investigative decisions.
One of the biggest game-changers? The screen capture, link analysis, and reporting functionality. Being able to preserve threats with the metadata captured and quickly generate courtroom-ready reports made her work faster, stronger, and more reliable—especially when time and accuracy mattered most.
The Moment That Changed Everything
There was one instance in particular that shifted Hailey’s perspective.
While working a high-priority threat with only minimal identifiers, she used the CIS to locate the threat, identify the individual, make connections, and generate a report that could be immediately shared with stakeholders. In that moment, everything came together quickly within the CIS.
That was when I thought, ‘I could really see myself working at Chorus,’” she says. Not just using the software—but helping others maximize its potential, improve it, and rely on it the way she had.
Joining the Chorus Team
After years of leveraging advanced tools to support mission-critical work, Hailey knew she wanted to be part of building something truly transformative for investigations. She had never encountered another platform that matched the CIS as a true one-stop solution, and she was excited by the opportunity to help shape its future.
In her new role, Hailey is most excited about working directly with customers—helping them unlock the same efficiencies, insights, and successes she experienced firsthand. She brings a rare blend of investigative rigor, analytical expertise, and deep user empathy, along with a clear understanding of what analysts and investigators need when they’re under pressure.
Her goal is simple but powerful: to help customers maximize the platform’s capabilities so they can operate more efficiently and drive stronger results
A Final Word to Law Enforcement Professionals
For law enforcement considering the CIS, Hailey is clear: “It’s truly transformative,” she says. “It streamlines investigative work, amplifies impact, and drives cases forward faster than anything I’ve used. It’s the kind of tool I wish I’d had throughout my entire FBI career.”
With Hailey Wolfe on the Customer Success team, Chorus Intelligence gains not just an expert—but a user who understands exactly what it takes to turn data into real-world results.
Contact information for Hailey
