We have come across a scenario with how Chorus Analyse and Investigate are processing a specific Call Forward event within Three Incoming Data.
In the incoming data, when a call is forwarded to ‘Voicemail’, Chorus correctly adds the target number as the B entity and moves ‘Voicemail’ to be the ‘Redirected/C Entity’. However, when the call forward is to a different number that is not ‘Voicemail’, Chorus processes this data as it appears in the raw file.
Therefore, the target number does not appear on the row in the system and the number the call is forwarded to is not moved to be the ‘Redirected/C Entity’. This also means that the device and location information is not associated with the target number.
We will be resolving this issue in a future release of Analyse and Investigate. If you have any concerns regarding this then please contact our support team.
020 3597 7350
[email protected]
