Helpdesk Support

We have an exciting opportunity to join our Helpdesk Support function which is our central point of contact for all customers regarding any issues related to our products.

Assisting our service users to log issues and to provide 1st and 2nd line support by answering their questions to resolve these issues, helping to maintain our 98% service response satisfaction rate.

contact us

Helpdesk Support

Overview

We have an exciting opportunity to join our Helpdesk Support function which is our central point of contact for all customers regarding any issues related to our products. Assisting our service users to log issues and to provide 1st and 2nd line support by answering their questions to resolve these issues, helping to maintain our 98% service response satisfaction rate.

Location

Woodbridge

Hours

37.5 hours per week

Closing date

Responsibilities

You will be required to guide the service users through corrective steps.  Working closely with the team Supervisor and other members, your in-depth knowledge of our products will ensure we continue to provide great customer service.

Full training on our products will be provided with a continual development programme.

 

Role Requirements

  • Previous experience in a customer support role is essential
  • Can do attitude
  • You’re a collaborative team member with excellent communication skills
  • Able to deal with problems with a calm demeanour and know when you need to escalate problems
  • You must have great attention to detail
  • Be methodical
  • Self-motivated
  • Eager to take on new challenges as they arise
  • Computer literate
  • Well-organised

Benefits

  • Competitive salary
  • Vitality healthcare
  • 25 days holiday
  • Death in service – 6 x salary
  • Share options after 1st year of employment
  • Subsidised Gym membership
  • Training
  • Pension (auto enrolment)
  • Security clearance

The Company

Chorus Intelligence is a global technology company headquartered in the United Kingdom. Its North American headquarters is in Virginia Beach, VA.

We are trusted suppliers of investigative software that enables our customers to confidently turn data into intelligence and evidence. We have created the Chorus Intelligence Suite, a modular software solution that assists law enforcement through each stage of a digital investigation.

Chorus has been providing law enforcement with innovative software solutions since 2011. We are established in most of the UK’s Police Forces and Government Agencies and are growing exponentially across North America.

At Chorus Intelligence, we work hard to ensure that we conduct our business in a way that gives our customers confidence that our operations are secure, continuously improving and designed to meet the expected levels of quality.

 

The Culture

Chorus Intelligence prides itself on being customer focused and driven. We employ agile working practices and a flat organisational structure that keeps us all in proximity. Ideas and new ways of working are encouraged, with quick decisions and actions allowing us to deliver high customer satisfaction and excellent retention rates.