Norfolk & Suffolk Constabularies: Connecting Data, Strengthening Investigations
Customer Story | UK Policing
Moving beyond individual and siloed investigations to uncover the bigger picture
Investigative excellence requires more than access to information. It requires the ability to connect data, uncover relationships and turn complex information into intelligence-led decisions.
Building on more than a decade of collaboration, the Norfolk and Suffolk Constabularies have adopted Chorus Intelligence Suite (CIS) to streamline data processing, strengthen investigative capabilities and gain greater visibility across cases.
Hear directly from Norfolk & Suffolk Constabularies about their experience working with Chorus Intelligence.
Less Time Processing Data. More Time Investigating.
Investigations increasingly involve large volumes of complex digital information. Preparing and analysing that data manually can consume valuable time that investigators and analysts could otherwise spend developing intelligence.
For Norfolk & Suffolk Constabularies, CIS has helped transform that process.
“It would take us five, six hours to do something that the software can do in 20 minutes.”
Hugh Zabel | Head of Strategic Business and Operational Services | Norfolk & Suffolk Constabularies
By reducing the time spent on manual data preparation, CIS enables analysts to focus on what matters most: understanding the information, identifying relevant connections and supporting investigative decisions.
Seeing Beyond the Individual Case
Criminal activity rarely exists in isolation. Connections between individuals, devices, locations and investigations may remain hidden when information is examined one case at a time.
The Chorus Intelligence Suite provides Norfolk & Suffolk Constabularies with the ability to examine data across multiple cases, helping reveal patterns and relationships that might otherwise go unnoticed.
“What Chorus CIS allows us to do is look across all of the data that we’re able to collect, not just the individual cases.”
Hugh Zabel | Norfolk & Suffolk Constabularies
This broader perspective supports a more connected approach to intelligence development, helping analysts understand threats beyond the boundaries of individual investigations.
Building a Stronger Intelligence Picture
The value of investigative technology extends beyond how quickly information can be processed. It also lies in how effectively that information can be understood, connected and used throughout an investigation.
For Norfolk & Suffolk Constabularies, CIS supports a more comprehensive approach to developing intelligence.
“It’s enabling us to build a much better intelligence picture as we go along, and take snapshots along the process.”
Brendan Goffin | Senior Analysis Manager | Norfolk & Suffolk Constabularies
With capabilities supporting data integration, cross-case analysis and open-source research, CIS helps practitioners develop a clearer understanding of complex investigations and the relationships within their data.
A Partnership Built on Understanding Policing
Technology alone cannot address the evolving demands of modern investigations. Successful implementation also depends on understanding the operational realities faced by policing teams.
For Norfolk & Suffolk Constabularies, the relationship with Chorus extends beyond the technology itself.
“They really get policing. They have a shared value set, in my understanding, and that’s about keeping Norfolk and Suffolk safe.”
Hugh Zabel | Norfolk & Suffolk Constabularies
Through ongoing collaboration, feedback and product development, Chorus continues to work alongside Norfolk & Suffolk Constabularies to support their evolving investigative requirements.
As policing becomes increasingly data-driven, that partnership provides a foundation for continued innovation and a more connected approach to investigations.
Achieve a Higher Investigative Standard
The difference between having data and understanding what it reveals can change the direction of an investigation.
From reducing manual processes to connecting intelligence across cases, Norfolk & Suffolk Constabularies demonstrate how the right technology, combined with investigative expertise, can help policing teams see more, understand more and achieve more.
Discover how CIS can help your organisation turn complex data into clearer intelligence.
